PROGRAM NUMBER: I120402
PROGRAM LENGTH: 232 hours, 6 weeks
The purpose of this program is to prepare students for employment as a dispatcher: police, fire, ambulance (SOC 43-5031). The content includes, but is not limited to, ethics and the role of the telecommunicator; standard telecommunication operating procedures; relationship to field personnel; understanding of command levels; typical layouts of message centers; use of performance aids; overview of emergency agencies; functions and terminology; use of correct words and grammar; communications equipment, functions and terminology; types of telecommunication equipment; malfunctions and maintenance agreements; proper and correct telephone and dispatching procedures and techniques; cooperation and reciprocal agreements with other agencies; federal, state, and local communication rules; emergency situations and operating procedures; emergency medical dispatch procedures; employability skills; leadership and human relations skills; and health.
Dispatcher: Police, Fire, and Ambulance EMS0002
Overall job prospects should be favorable because the work of a dispatcher remains stressful and demanding, leading some applicants to seek other types of work.**
In the state of Florida, dispatchers may earn an annual salary between $28,531 and $38,437 annually.* Nationally, dispatchers may earn between $24,270 and $59,770 annually.**
- Standard career and technical program admission procedures apply.
- High school diploma — standard or GED strongly recommended.
- Drug screen and criminal background check
- Interviews may be scheduled for applicants meeting criteria and deadline.
CERTIFICATE OF COMPLETION:
Upon completion of all program requirements, students earn a Certificate of Completion in Public Safety Telecommunications.
The costs for taking the examination is included in the program’s total fee.
For the August 2017 class, submit your application today. For the January 2018 class, applications are due by October 12, 2017. However, applications will be accepted until the class fills.
All students planning to apply for the 2017 Public Safety Telecommunications program are strongly recommended to attend one of the following information sessions:
August 2017 Class | MTC Campus | 6:00pm
4/24/17, 5/8/17, 5/22/17, and 6/5/17
All fees are subject to change.
Please contact the Student Services Department for current costs.
* Source: Florida’s Labor Market Statistics Center
** Source: Bureau of Labor Statistics, Occupational Employment Statistics